Help and Support Policy

We value your trust in our plugins, and we care for our customers, which is why it gives us immense delight to offer timely, friendly, and world-class support. 

Support Medium

We offer our support to customers only via support tickets and email. We don’t provide phone support, live chat, or social media support (Twitter, Facebook, Instagram, etc.). We recommend you go through our plugin documentation and knowledge base before you submit any support requests to our team. 

Support Hours

We try to get back to our customers as soon as possible. Our team works their best to sort all your queries within the next business day. However, support is limited on weekends and holidays. Nepal’s standard time zone from Coordinated Universal Time (UTC) is +5:45. Our official support duration is 9 AM to 6 PM (UTC + 5:45).

Support Covers 

Our support is reserved for Pop and Convert plugins only.

If you find any of the features missing or not working as advertised, you can contact our support team. They will help you sort and solve the issue. 

We test our plugins several times before making them available to the public, but we are only humans and are sometimes fallible. So, if you find any issue or bug in our plugins, please report them to us without hesitation. We will fix them for you promptly and include them in future updates. 

We want our plugins to work the best for you, and we do our best to ensure it. So, even if your problem is not directly related to our products, we will at least set you in the right direction. 

Support Doesn’t Cover

We don’t provide support for the issues caused or related to the use of third-party themes, plugins, or scripts. If you have any issues with your third-party products, we recommend contacting the respective product author for support. 

We also don’t cover the support for plugin customization services such as adding or removing features, elements, etc. If you need a customized experience, we may offer our service for an added cost. 


Our support does not cover customization and custom development. If you need added features or elements to our plugins, contact our support team here. However, we do not provide customization services for the plugins and products developed by other developers. 

Voided Support

Our support is automatically forfeited or voided if: 

  • You make custom changes to the plugin’s PHP files, and doing so breaks your website. 
  • You personalize the plugin beyond minor color and font adjustments. 

Pop and Convert plugin team reserves the right to modify our Help and Support Policy from time to time without giving out any prior notice to the users. So, make sure that you are well aware of the changes. 

Last Updated: September 27, 2023